YOUR PEACE OF MIND
Electric-Bear Productions Ltd. (“Electric-Bear Productions” “Electric-Bear” “us” or “we”) operates this website and respects the security and privacy concerns of users of this and all its websites. We are notified under the Data Protection Act 1998 (the “Act”) and comply with the Act in all our dealings with your personal data.
Personal data collected via this website is controlled by:
Electric-Bear Productions Ltd.
3 Goodacre Street
THE PERSONAL DATA WE COLLECT
We may collect the following personal data from you:
your name, email address and other contact details you provide from time to time;
your payment information, such as credit and debit card details;
details around your use of the website (see the sections below headed “Third Party Cookies” and “Cookies”); and
any other information that you provide when filling in forms, posting information on the website and/or the forums or when you contact us.
We may also appoint third parties to collect and process personal data on our behalf for certain purposes such as targeted advertising and enabling single sign on functionality and social network integration as described here.
OUR USE OF PERSONAL DATA
The personal data collected is used to:
provide users with relevant information;
to customise the user’s online experience and to improve the content of the website;
for internal review of the web pages visited by the user;
to track the progress and number of entries in promotions and contests;
to track the number of users of the website and where appropriate, the products purchased through the website; and
to provide users with information about produces or services that we, or carefully selected third parties, believe will be of interest to users (please see the sections directly headed “Sharing Personal Data” and “Direct Marketing”).
KEEPING AND MAINTAINING PERSONAL DATA
How long we keep your personal data depends on the context in which you provide it and the purposes for which we use it, but we will only ever retain your personal data for as long as is necessary for these purposes. Specifically:
we will keep your personal data for as long as is necessary to provide you with products and/or services that you have requested or purchased;
we will keep your contact information for marketing purposes for as long as we have your consent for: (i) us to send you marketing information about our products and services by you not opting-out of receiving this marketing information; and/or (ii) third parties to provide you with information about products or services that may be of interest to you by you opting-in to receiving this marketing information;
we will keep records of any transactions for an indefinite amount of time, so we can respond to any complaints or disputes that arise during this time; and we will keep other information about you if it is necessary for us to do so and for us to comply with law or to protect or own, or other persons’, interests.
You can request details of the personal data that we hold about you by contacting firstname.lastname@example.org and requesting the personal data that you would like access to. We may charge you a fee of up to £10 for this service. If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. If required, we will correct or update any information as soon as possible.
SHARING PERSONAL DATA
Sometimes we will share your personal data with third parties outside of Electric-Bear Productions and we may do this for the following reasons:
to provide you with a service and/or product, but your personal data will only be used to provide you with this service and/or product;
to provide you with information about promotions and offers if you have given your consent to receive these communications in accordance with the section headed “Direct Marketing”;
where it is necessary to comply with law or to protect our or another person’s rights, property or safety (including to prevent fraud and to reduce payment risk – see the section headed “Financial”); and/or in the event that we sell or buy any business or assets.
Where users have signed up and not opted out from receiving information and promotions from us, the personal data may also be used to notify users of future Electric-Bear Productions product releases and information together with news on other related products and services which may be of interest to users. You hereby give us your consent to receive marketing information from us for these purposes.
If at any time you wish to stop receiving information you can opt out or reply to the e-mail address at the bottom of each e-mail you receive from us.
We may market third party products or services ourselves that are expressly connected with the relevant artist, such as ring-tones. We may also, occasionally include advertising for third party products or services on the website, or in newsletters or other artist mailings you receive from us.
You give us your consent to receiving marketing information from third parties about their products and services. We do not pass your details to third parties for the purposes of allowing them to market their products or service to you if the products or services concerned do not correlate with those available from Electric-Bear Productions Ltd.
You give us your consent to receiving marketing information from us.
If you have provided personal data to one of our group companies through another channel, the use of that personal data will not be affected by the opt-ins or opt-outs that you select on this website.
To stop receiving emails just click on Opt-Out link on any of the emails you receive from us.
USE BY CHILDREN
If you are under the age of 16 you should obtain the consent of your parents or legal guardians for submitting any personal data to this website.
Children under the age of 13 should not submit any personal data without the written consent of their parents or legal guardian. If you are a child under 13 and want to submit personal data to us please ask your parent or legal guardian to send us an email at email@example.com with the subject ‘Parental Consent’ specifying that they consent to us collecting your personal data through this website. You and your parents or legal guardians should also read the Safe Surfing Guide here. Parents or legal guardians may review or change the personal data of their children or refuse further collection of any such personal data by sending an email to us at firstname.lastname@example.org
THIRD PARTY COOKIES
Some of the advertisements you see on this and some artist sites are generated by third parties. Some of these third parties generate their own “anonymous cookies” to track how many unique users have seen a particular ad, and how many times they have seen it. These third party cookies cannot be used to identify an individual user, but only for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Additionally, the companies that generate these cookies have their own, very strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users). We may also allow the artist and/or its management company to collect and process data (including personal data) from users via third party cookies or similar technologies used on this website for the purposes of statistical analysis and targeted advertising provided that they have confirmed to us that they are registered with the Data Protection Act. Again, we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all. Electric-Bear Productions may also appoint approved third parties to collect and process data (including personal data) on our behalf using such third party’s cookies or similar technologies for the purposes of targeted advertising.
If you wish to block third party cookies, you can do so in your browser’s security settings – indeed, the majority of browsers will block them by default.
We may use Google Analytics for the following purposes:
Google Analytics Demographics and Interest Reporting: Electric-bear Productions use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.
Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ad Settings page.
We are always looking to improve our user experience on the website and to find out more about our users’ tastes in music. We conduct research by sending out questionnaires from time to time by email. If you receive one you do not need to complete it if you do not want to. If at any time you wish to stop receiving research questionnaires you can reply to the email address at the bottom of the email you receive.
FORWARDING WEB PAGES
If we provide you with the opportunity to email a web page to another person, we will need to collect your email address and the email address of those to whom you send the page. We will use the email addresses collected this way for no other purpose expect to send the web page, and the addresses will be deleted once the page has been sent unless you have opted in to receive information and promotions from us as set out above using the same email address, in which case we will retain your email address for this purpose unless and until you notify us that you wish to stop receiving information.
We may use your financial information (including credit card transactions) to check your qualifications and bill you for and otherwise facilitate your purchase of products and services. When you make a purchase on the website, we will provide your financial information (including credit card transactions) to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information (including credit card transactions) with applicable Event Partners, primarily but not exclusively for facilitating “will call” ticket pick up and dispute resolution and customer service at the event venue on the date of the event. When you purchase products or services of third parties (such as magazine subscriptions) offered on the website, we will provide your financial information (including credit card transactions) to those third parties. Any of these various third parties are authorised to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.
HOW WE USE AND WHEN WE SHARE BROAD DEMOGRAPHIC INFORMATION
We may use, and may transfer to others to use, broad demographic information that may include data from your activity at the website, but not personal data. For example, we use broad demographic information to tailor the site to the interests of our visitors, and we may share it with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. We reserve the right to use such broad demographic information, and to allow others to make use of it, without limitation or restriction, and without further notice to you, in our sole and absolute discretion and is the sole and absolute discretion of those with whom we share such information.
SHARING DATA WITH THIRD PARTIES WORKING ON BEHALF OF ELECTRIC-BEAR PRODUCTIONS LTD
Electric-bear Productions works with a number of carefully selected third party companies that provide a broad range of online solutions, from traffic analysis and advertising to user experience enhancements, such as enabling you to use the same login details across multiple websites.
It is sometimes necessary for Electric-bear Productions to provide these companies with access to limited personal information about our users. In such cases Electric-bear Productions will share only the personal data required to for these companies to perform their functions and will not allow them to use this data for any other purposes. A selection of these third party companies include:
When we include links to other internet sites, on this site and in our newsletters and other communications, we do so solely as a convenience to our visitors. Operators of such linked sites may acquire personal data about you through registration procedures or other means and may use that personal data in accordance with their own privacy policies, over which we have no control. Your access and use of linked sites is solely at your own risk.
Whenever we obtain your personal data we take reasonable precautions to protect it from unauthorised access or disclosure, but we cannot act as insurers of the security of your personal data transmitted over the internet. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or missions beyond our reasonable control.
You should be aware that if you voluntarily disclose information online in a public accessible area, such as a member profile, a message board or comment section that information may be collected an used by others. We do not control the actions of our visitors. If you disclose personal data in a comment section or any other public accessible place on the internet you do so at your own risk and should understand that your submitted information may be collected and used by others to send you unsolicited messages, advertisements, or for other purposes. Please remember the protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful and responsible whenever disclosing information online.